Description
How does one excel in a service company? How do you ensure that the impressions you leave are positive and lasting? With the Octus Package on Service Excellence, you will be trained in this and more to transform yourself into an impactful professional with the skills that matter. This course is ideal for corporate groups who wish to hone their professional skills but can also be beneficial to individuals looking for a boost. Covering aspects including communication skills, office etiquette and conduct, as well as basics of customer service, the Service Excellence package is truly what you need to bring a tectonic shift to your current business practices.
Learning Outcomes:
- Participants receive training in the basics of customer engagement, right from the first meeting through to follow-ups, and closures.
- Understand the intricacies of dressing professionally and effectively for corporate events and day to day work in the office
- Learn techniques to bolster your networking and enhance your reach to new clients and customers
- Learn the basics of professional communication as applied to a number of situations and scenarios
- Understand the basics of business ethics and how they apply to your enterprise
- Gain an overview of employee rights under prevailing law and how to ensure they are reflected in your corporate policy
- Learn how to identify and handle unethical behavior
Target Audience:
The Octus training package on Service Excellence is an excellent option for the following:
- Business Owners
- Managers
- Sales Consultants
- Receptionists
- Call Centre Agents
Individual Units:
Excerpts from the following training programmes are incorporated into the Service Excellence package
- Business Etiquette
- Business Ethics
- Telephone Etiquette
- Customer Service
